• Avoid cultural mistakes
• Learn the different verbal and non-verbal communication styles
• How to anticipate the clientele needs depending on their habits

Know how to provide an excellence service in top range hospitality gastronomy and luxury industry.

• Personalized Service
• Upsell technics 
• Conflict Management
• Case studies
• ...

• Practice non-violent communication and active listening
• Control your verbal and non-verbal language
• Know your strengths and weaknesses with the different types of personalities

• Understand your guest
• Create the emotional lever
• Principles of sales techniques

Learn how to set, host and provide an excellent service to a VIP clientele during official events.

• Table setting
• Glassware and Chinaware 
• Different types of Service (French, English, Russian..)
• How to serve Wine

• Steps of Wine and Spirits tasting
• Wine and Spirits making process
• Grape Varieties and Regions 
• Sparkling wines

Improve your leadership style by learning and mastering the current management trends and challenges.

• Different Management styles and trends
• Theory of Management vs Leadership 
• Define your own management style
• Individual coaching session 
• ...

• Preparing your arrival
• Get to know you team
• How to set processes
• How to act during the first months

Learn how to adapt your management style and service in an international environment

• Current international challenges
• How to handle cultural shock
• Cultural values 
• Case studies (Japan, Middle East, USA...)
• ...